As the coronavirus spreads across Europe, governments and companies are taking steps to prevent a new outbreak. We would like to inform you about the measures taken by carriers regarding the status of their delivery services.
Our order pickers are experiencing the same constraints (childcare, time off work) as the rest of us in the face of the virus. Delays in delivery and processing of your claims are to be expected in the coming weeks.
All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and holidays)
Melleni, ensures deliveries in the following geographical areas: EUROPE, CANADA, DOM TOM.
For each order placed, you will receive a confirmation email and a second email with your shipping confirmation including your order tracking number.
During busy periods, the preparation of the order may take 72 hours or 3 working days.
The choice of the carrier as well as the price may vary according to the weight, the quantity, the availability of the products and the amount of the basket, as well as the country of shipping.
The cost of delivery for an order is free. Melleni reserves the right to modify this cost over a short period of time or to cancel them. This modification does not require any notice to the customers of the site.
Under no circumstances can a third party claim a refund of the delivery costs in place at the time of purchase. The information about the delivery costs are indicated at any time in the upper part of any page of the site, as well as at the stage of confirmation of the order.